How do you rate customer service in pensions in the UK? If you rate customer service experiences from great to awful, how high up the list would you place dealing with pension schemes? For many … [Read more...] about How artificial intelligence could lead to a customer service revolution in pension savings
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Artificial intelligence and pensions – how technology is changing the industry
If you have received a member benefits statement on paper through the letterbox, experienced the daunting prospect of dealing with member records that are stored on microfiche or searched through … [Read more...] about Artificial intelligence and pensions – how technology is changing the industry
Pension transfers in a time of COVID-19
The Week In Pensions provides you with a digest of the most important developments in pensions law and regulation along with highlighting some of the most interesting stories from the pensions … [Read more...] about Pension transfers in a time of COVID-19
Independent panel to examine the need for Judicial Review reform
On Friday 31 July 2020, the Ministry of Justice launched an independent review into administrative law in order to determine whether there is a need for judicial review reform. This follows the … [Read more...] about Independent panel to examine the need for Judicial Review reform
COVID-19 is distorting the market and challenging corporate governance models, but it is also facilitating the energy transition
Current situation The world as we knew it has changed. It is evolving into something we are still in the process of determining and are yet far from having fully understood. The COVID-19 pandemic … [Read more...] about COVID-19 is distorting the market and challenging corporate governance models, but it is also facilitating the energy transition
New guidance on AI and data protection from the ICO
On 30 July the UK's Information Commissioner's Office (ICO) released its Guidance of Artificial Intelligence and Data Protection. Simon McDougall, the ICO's Deputy Commissioner, says that the … [Read more...] about New guidance on AI and data protection from the ICO